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REQUIRED ORDERING INFORMATION FULL NAME BILLING ADDRESS SHIPPING ADDRESS (IF DIFFERENT) E-MAIL ADDRESS (IF YOU HAVE ONE) CONTACT PHONE NUMBERS CREDIT CARD NUMBERS & INFORMATION |
USE OF INFORMATION YOU PROVIDE
The information that we collect is for the sole purpose of processing customer orders, providing customer support, and mailing notices for special offers. The information collected is not given or sold to any other party.
SECURITY OF THE INFORMATION YOU PROVIDE
All information provided by the customer is kept confidential. For all purchases we require direct contact with our customers via walk-in, email, fax, letter and phone. KARTEK.COM is only for reference to assist our customers in product knowledge.
SPECIAL ORDERS
Items that are not currently in stock require a special order request to be made. If the item is paid in full at the time of purchase, the said item is still subject to any surcharges. It's the customer's responsibility to pay the difference in the cost caused by a surcharge. If the difference is not paid, the customer may be subject to a 15% handling fee and the remainder of the original balance will be refunded. Estimated delivery time of any special orders are only an estimate.
ITEM AVAILABILITY
KARTEK.COM serves as an online catalog listing of the products offered by Kartek Off-Road. KARTEK.COM does not list all available product lines of Kartek Off-Road, but instead serves as a general guide of what Kartek Off-Road carries. Direct contact with a staff member of Kartek Off-Road serves as the only way to find the current availability of any products.
SHIPPING POLICY
We ship all domestic orders via UPS only; international orders may vary on carriers. Shipping on all orders is to be pre-paid, and we do not accept C.O.D. (Cash On Delivery) orders. All orders must be received by 3:00pm PST (Pacific Standard Time) to be shipped the same business day. All other orders after 3:00pm will be shipped out the following business day.
RETURN POLICY
Al returned parts are subject to a 15% handling fee. Any unused merchandise in the original packaging may be returned within 14 days of the original purchase date. There are no returns on any and all electrical items, coil springs, special orders, discounted items, discontinued items and item limited offer items. No returns will be accepted of damaged or used items.
FOR MORE INFORMATION, OR FOR ANY OTHER QUESTIONS YOU MAY HAVE, PLEASE CALL US AT 951-737-7223 OR E-MAIL US AT OFFROAD@KARTEK.COM
